Refund / Return Policy

We accept returns within 30 days of delivery for unopened and unused products purchased at Attain. Please include your order number.

• If your item arrives damaged or incorrect, return shipping is free and we will replace or refund the item.
• For all other returns, customers are responsible for return shipping costs.
• Opened skincare items are not eligible for return unless there is a quality issue.
  
  

How to start a return (ReturnGo):

Visit our Returns Portal and enter your order number and email. The portal will confirm eligibility and provide next steps.

• If the return is approved for a damaged/incorrect item, a prepaid label will be issued.
• For other approved returns, you can use your own label, or generate a prepaid label in the portal and have the label cost deducted from your refund.

Exchanges

If you received a damaged or incorrect item, we are happy to exchange it for the same product. Contact support within 30 days of delivery.

Refunds

Once your return is received and inspected, approved refunds are issued to the original payment method. Please allow 5 to 10 business days for the credit to appear.

Warranty

Facial tools are covered by a 12 month warranty against manufacturing defects. This includes the Cooling Cryo Balls, Awakening Eye Wand, Sculpting Gua Sha, and Boosting Body Brush. Skincare consumables are not covered by warranty. If you have a concern, contact support with your order number and a brief description of the issue.